How to successfully automate customer service.

About 40% of customer service inquiries are repetitive and easy to solve. Sadly, customers wait on the phone for about five minutes for responses to…

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How to use Twitter chatbot for business

A twitter chatbot is a messaging software attached to a company’s direct message. It interacts with customers, helps them to access services defined by the…

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Chatbots6 min read

How to use Facebook Messenger chatbots for business

There are about 1.3 billion people who use Facebook Messenger every month. And according to Facebook, about 78% of people message a business every month.…

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Chatbots9 min read

A quick guide to chatbot conversation design.

When businesses build their first chatbot, they are focused on their use cases – the functions and capabilities- of the chatbot. little thought is given…

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A complete guide to WhatsApp for business

The increased use of social media by consumers led businesses to divert a lot of their focus and marketing spend to social media channels. The…

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