Chatbots4 min read

5 most important chatbot metrics to track

Building and deploying a chatbot is one of the first steps towards providing better customer support and experience. After deployment, it is pertinent to track…

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How conversational AI is aiding the fight against COVID-19

Conversational AI is used by chatbots in messaging apps to automate communication. Applied mainly to business, no one ever imagined that they would be useful…

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Chatbots8 min read

How to use Chatbot to improve customer experience

Beyond automation, chatbots are used to improve customer experience. Customer experience deals with how your customers feel throughout the interaction process with your brand. customer…

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5 ways conversational AI is changing customer service.

Conversational AI is rapidly becoming an essential part of any digital strategy and can be applied in different settings. It has several use cases such…

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