How to successfully automate customer service.

About 40% of customer service inquiries are repetitive and easy to solve. Sadly, customers wait on the phone for about five minutes for responses to…

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How to create a powerful customer engagement strategy.

As a marketing professional, your customer engagement strategy is the first step to achieving successful customer engagement. It guides your actions and makes it easy…

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5 tips for choosing the best customer engagement software

There are lots of customer engagement software in the market. Sifting through all to find the perfect match for your business is exhausting, especially, when…

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Three Ways to Improve Sales through Customer Engagement Online

There are several trends shaping business in 2020. Of them all, customer engagement is a topic you should pay attention to. This is because about…

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